Refund and Returns Policy

Last Updated: 30th April, 2026

At Food For Life, we are committed to delivering fresh, high-quality products. If you are not satisfied with your purchase, we’re here to help within the guidelines below.

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1. General Return Policy

Due to the nature of food products, returns are only accepted under specific conditions to ensure safety and quality standards.

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2. Eligible Returns

You may request a return or refund if:

• The product received is damaged or defective
• The incorrect product was delivered
• The product is expired or unfit for consumption

Requests must be made within 48 hours of delivery.

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3. Non-Returnable Items

We do not accept returns for:

• Opened or used food products
• Products stored incorrectly after delivery
• Change of mind purchases

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4. Refund Process

Once your request is approved:

• Refunds will be processed to the original payment method
• Processing time may take 5–10 business days

In some cases, we may offer a replacement instead of a refund.

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5. Proof Requirement

To process your request, we may require:

• Order number
• Photos of the product
• Description of the issue

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6. Delivery Issues

If your order is missing items or arrives damaged, please notify us within 48 hours of delivery.

We are not responsible for delays caused by third-party delivery services; however, we will assist in resolving any issues where possible.

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7. Contact for Returns

To request a return or refund, please contact us:

• Email: support@foodforlife.co.za
• Phone: 011 613 1012

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8. Important Notes

• All claims are subject to verification
• We reserve the right to refuse refunds if policy conditions are not met
• This policy complies with applicable consumer protection guidelines